Caleb Dunn

Director of Product

Lead comprehensive product strategy and drive organizational product excellence across multiple product lines, ensuring alignment with business objectives and market demands.

Strategic Leadership and Vision:

• Driving platform expansion to 5x ARR by 2028, with board approved plan, through focused market capture targeting 80% share
• Secured senior leadership approval doubling engineering resources to achieve dominant market position by addressing previously unserved enterprise segment
• Launched EHR go-to-market strategy targeting new buyer persona with validated interest from top-tier industry vendors

Organizational Leadership:

• Building product organization from ground up, scaling team 2x while establishing platform governance across 3 core products and 2 ancillary services
• Established high-performance culture centered on radical collaboration and ownership ("no one too good to take out garbage"), enabling rapid iteration and market entry
• Developed talent pipeline through strategic hiring and mentorship, including coaching analyst to senior analyst to Product Manager promotion on adjacent team

Business Impact:

• Translating platform capabilities into realized revenue across pharmacy and payer markets, validating commercial model with strategic early adopters
• Translating technical platform capabilities into new revenue streams by identifying underserved enterprise EHR segment that existing tools cannot address

Market and Competitive Intelligence:

• Identified strategic opportunity to disrupt incumbents by leveraging existing products as competitive moat
• Validated product-market fit with enterprise partners requiring native control and high redundancy, opening new buyer persona

Senior Product Manager

Lead strategic product initiatives and cross-functional teams to deliver innovative healthcare technology solutions that drive business growth and enhance user experience.

Strategic Leadership & Vision:

• Cultivated a high-performing team environment, mentoring peers and direct reports while leading strategic product planning sessions resulting in a comprehensive 3-year roadmap
• Successfully managed a product analyst and senior product designer, leveraging their strengths to drive key initiatives and foster collaboration across the organization
• Collaborated with stakeholders to develop product strategy that directly contributed to company's annual growth targets of 15%

Product Development & Innovation:

• Initiated and led a 0-1 product effort launching Gadget Prescription Orchestration, creating vision, roadmap, and requirements while successfully leading a cross-functional team of six
• Led Alerts 2.0 initiative, leading hypothesizing, designing, user feedback, and requirements development, resulting in 50% reduction in user clicks/taps and significantly increased customer satisfaction
• Championed user-first design philosophy, receiving unprompted acclaim from end-users ("this is what I wanted") and praise from senior client leadership ("great delivery, high quality, exceeding expectations")

Business Impact & Client Management:

• Secured and expanded relationship with $2 million YoY client, strategically increasing yearly revenue by $250,000 through new solution offerings
• Cultivated relationships with client senior leadership through strategic ideation and demonstrated seamless integration into existing solutions
• Aligned product development with regulatory requirements and market trends, ensuring maximum value without disrupting existing user workflows

Product Manager

Directed product strategy and execution for healthcare technology solutions, focusing on revenue optimization and strategic business alignment.

Revenue Optimization:

• Uncovered and acted upon low-lift development and data clean-up opportunities, improving quality performance score and capturing +$1.2 million in previously unrecognized revenue
• Implemented analytics-driven approach to identify product enhancement opportunities with highest ROI potential

Strategic Planning:

• Provided critical inputs during major business planning cycles, utilizing expanded regulatory knowledge to align with business objectives
• Aligned product development with overall business objectives, showcasing forward- thinking and strategic business alignment
• Developed comprehensive product requirements that balanced technical feasibility, user needs, and business objectives

Clinical Product Analyst

Led technical product development initiatives, focusing on healthcare technology infrastructure and system reliability.

Technical Leadership:

• Directed and led a cross-functional team in the development of an e-prescribing backend aggregator service
• Navigated complex technical challenges and managed stakeholder expectations effectively, ensuring project continuity through deliberate and strategic leadership
• Translated complex clinical workflows into technical requirements for development team

System Enhancement:

• Implemented real-time monitoring systems for critical processes, enhancing product reliability and performance
• Enhanced high product reliability and bolstered stakeholder trust through immediate issue awareness and resolution
• Led cross-functional team to implement technical solutions that improved system reliability by 100%, eliminating critical outages and achieving system stability

Pharmacy Informaticist

Bridged gap between clinical pharmacy and technology systems, optimizing EMR functionality and workflow efficiency.

• Developed and maintained pharmacy system standards to ensure optimal EMR functionality and user experience
• Analyzed system issues and developed solutions to enhance operations and clinical outcomes
• Collaborated with pharmacy staff to design and maintain pharmacy information solutions, improving workflow efficiency
• Fostered colleague skills development through guidance and technical support

Pharmacist

• Reviewed medication orders for safety and appropriateness, ensuring patient well-being
• Led and supervised support staff, maintaining adherence to pharmacy policies and procedures
• Provided medication information and education to enhance provider and patient understanding
• Participated in multidisciplinary care teams to improve clinical outcomes and medication safety

Clinical Staff Pharmacist

• Established strong relationships with physicians and ancillary staff, fostering a collaborative environment
• Guided and influenced physician decisions based on pharmacology knowledge to improve patient care
• Conducted presentations and discussions to physician and nursing staff, improving clinical knowledge
• Implemented critical brain hemorrhage protocol that ensured timely TXA administration within 3-hour window for applicable patients, optimizing treatment efficacy and patient outcomes